Part 1: The Request (To the Digitizer)

When emailing a digitizer to create a file, vague requests cause delays. You must include these 4 specific details:

1. Garment/Placement:

• You must specify if it is for a “Cap Front” or “Left Chest”.
• Why? Hats require different “pathing” (digitizing sequence) than shirts. 2. Size:
• Provide the exact Width and Height.
• Reminder: Check the limits we learned in Module 3.06 (e.g., max 2.25″ high for hats).

2. Fabric:

• Different fabrics need different settings.
• Example: “Fleece” needs extra underlay stitches to prevent sinking.
• Example: “Silk” needs lighter density to avoid puckering.

3. Format:

• Always request two files: .DST (The Machine File) AND .EMB (The Source File).
• Note: The .EMB file allows us to make edits later; the .DST does not.

Part 2: The Pantone Reality

Clients often design in Pantone (Ink), but we sew in Thread.

• The Problem: Pantone Ink has 2,000+ colors. Thread manufacturers (like Madeira) only make 400 colors.
• The Protocol: We rarely promise an “Exact Match.” We promise the “Closest Available Match”.
• The “No Match” Fix: If the converter says there is no good match, send the client the Digital Thread Chart (PDF) and ask them to pick the color number.

Why? This shifts the liability to them. If they don’t like the color later, it was their choice.

Part 3: Security Protocol (Internal Only)

⚠️ RED ALERT: Never email the .DST or .EMB file directly to the client unless the Shop Manager approves it.

Why?

1. Liability: Clients cannot open .DST files on their phones or computers. They will think the file is “broken” or “corrupt” and complain. What to send instead:
2. Competitors: If you send the source file (.EMB), they can take that file to a cheaper competitor and use our hard work without paying setup fees.

• A PDF Proof, a JPEG simulation, or a photo of the actual sew-out.

Part 4: Resources & Downloads

• Practice Files: This module includes the CFCA Logo (PDF, DST, and EMB) and the Madeira Polyneon Swatch Book for practice.

Watch: How to Order Digitizing (The Required Details).